Last updated: 1 October 2026
1. Who owns AlfaCaters
AlfaCaters is a trading name and online platform owned and operated by HENSIMFRA (Pty) Ltd, a private company. All references to "AlfaCaters", "we" or "us" on this website and in our apps mean HENSIMFRA (Pty) Ltd.
HENSIMFRA is a diversified enterprise focused on building reliable modern infrastructure, digital platforms and strategic projects. Learn more at hensimfra.com.
This page contains the supplier information set out in section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
2. Company details
- Legal name
- HENSIMFRA (Pty) Ltd
- Trading name
- AlfaCaters
- Legal status
- Private company
- Registration number
- 2024/105355/07
- Director
- Kutullo Tumishi Simon Nkopodi
- Registered office and address for service
- C2 101 Mamone Maroteng, Ga Sekwati, Limpopo, 1063
- Postal address
- PO Box 1260, Jane Furse, 1085
- Phone
- 071 616 4278
- Customer support
- support@alfacaters.com
- Official correspondence
- info@hensimfra.com
- Company website
- hensimfra.com
- Platform website
- alfacaters.com
- Information Officer
- Kutullo Tumishi Simon Nkopodi
3. What we offer
AlfaCaters is an online marketplace. It lets customers find, compare, book and pay for catering services provided by independent catering businesses. AlfaCaters does not prepare or supply food itself. The agreement for each catering service is between the customer and the caterer, as explained in ourTerms of Service.
4. Prices and payment
- All prices are shown in rand (ZAR) and include VAT where the caterer is VAT registered.
- Customers pay no booking fee. Caterers pay AlfaCaters a commission on completed bookings.
- Payments are made online through an independent, regulated payment provider. We do not store full card details.
- Deposit, balance and refund rules are shown before you pay and set out in our Terms of Service.
5. Cancellations and refunds
See our Cancellation & Refund Policy. Your rights under the Consumer Protection Act 68 of 2008 are not affected.
6. Complaints
- If your complaint is about a booking, report it in the app from the booking screen. For anything else, emailsupport@alfacaters.com.
- We acknowledge complaints within 2 business days and aim to resolve them within 10 business days.
- If you are not satisfied with our response, email legal@alfacaters.comand a senior team member will review it.
7. Alternative dispute resolution
If we cannot resolve your complaint, you may approach:
- The Consumer Goods and Services Ombud (CGSO): cgso.org.za
- The National Consumer Commission: thencc.org.za
- For privacy matters, the Information Regulator:inforegulator.org.za
8. Security and privacy
Our website and apps use encrypted connections (HTTPS), and payments are processed by a regulated payment provider. How we handle personal information is explained in our Privacy Policy.
9. Codes of conduct
AlfaCaters is not currently a member of any industry regulatory or accreditation body.